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5 minutes with…Reception

Posted on 02 February, 2018

5 minutes with…Reception

Welcome to the 13th issue and the first issue of 2018! We started the 5 minutes with series last year and due to it’s success, it’s here to stay! We love taking you behind the scenes at Dimensions, and introducing you to our teams of dedicated staff.

This month, we sat down with our Receptionist Hummie to get the inside scoop on what it’s really like on our busy Castle Donington Reception!

Q: How long have you been working for Dimensions?

In early February I will have been working here for 2 years.

Q: What does a typical day look like for you?

A typical day would involve receiving visitors, managing the pool car diary, resolving parking issues, ordering buffets, dealing with the post and parcels, and making sure reception is kept well presented.

Q: Which departments do you work closest with?

Although I liaise with most departments on a daily basis, my role falls under the umbrella of Customer Services. There is a team within Customer Services who cover reception during my lunch breaks and when I finish for the day at 16:30, so I have the most interaction with them.

Q: Is there a time of year that is busiest for you?

December is the busiest time. There is a noticeable increase in incoming and outgoing parcels, and I also receive a lot of personal parcels for staff members too!

Q: What do you enjoy most about your job role?

The wide variety of tasks, and interacting with people

Q: How would you describe yourself in 3 words?

Professional, polite, and dependable.

Q: What makes Dimensions so successful in regards to Reception?

It is important to give a professional image of the business to both customers and visitors, and by doing that, people feel welcome and leave with a positive impression.

Q: What has been the biggest achievement of your career at Dimensions so far?

Getting to know everyone by name, which I initially struggled with, and being able to manage all reception tasks on my own, at times under pressure.

Q: What advice would you give to someone looking to start a career in Reception?

Presentation is important for a company that deal with helping other people look good in their job roles. Good communication skills are essential, and the ability to multi-task, organise, prioritise, and work well under pressure.