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5 Things You Need To Know About Our Account Management Services

Posted on 26 September, 2017

5 Things You Need To Know About Our Account Management Services

At Dimensions, we pride ourselves on offering our clients a completely bespoke service. No matter what the needs of our clients are, they receive a completely tailored service. Our Account Management service that we offer to all of our clients starts with our award winning account managers.

1. Every client has their own dedicated account manager
Our account managers will be your port of call for any queries you have or anything you need help with. Your dedicated account manager will focus on making your life easier and will run your Dimensions account “behind the scenes.” We pride ourselves on the partnerships we create and we have a lot of long standing relationships with our clients thanks to our account managers.

2. Every client has a branded ordering website
Detail and Mi Detail use the latest ordering and reporting innovations and these provide both wearers and managers with easy ways to manage their corporate clothing. Detail enables wearers to log onto their branded site and order their uniform, taking the hassle away from managers whose attentions can be focused elsewhere.
Mi Detail is a management information tool designed for managers where they can track spending and view reports on their accounts activity.

3. We manage your allocation, so you don’t have to
We have implemented allocation control on our accounts, so wearers have a pre-set limit on what they can order, helping prevent over spending.
Staff using the Detail system can have a pre allocated amount of uniform, for instance, 5 shirts, 2 trousers and a belt for a full time worker, and any attempts to order more will go to a senior member of staff to be assessed further. When you have a new rollout of uniform, we manage the obsoleting of your old uniform using a phased system where new uniform will only be sent out once your existing stock of uniform has been depleted. So there’s no waste and your business isn’t wasting money.

4. Wearers have their own customer service team
We try to make everything as easy as possible, but we know there will occasionally be times that your wearers need to contact us to resolve an issue. No matter how big or small your business is, your wearers will have a dedicated email address and service team at Dimensions, so their queries can be answered immediately by someone who knows your business.

5. We’re award winning
Don’t just take our word for it.
In 2016 our Account Managers won Account Manager of the Year from both Tesco and Asda, and in 2015, we received the outstanding contribution award from McDonalds. We pride ourselves on going above and beyond for all of our clients, no matter how big or small.

If your business could benefit from our award winning, world class service, we’d like to talk to you. You can email us on: hello@dimensions.co.uk or give us a call on 01332 697045.

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