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Sales Administrator (12-Month FTC)

Posted: June 2022

Hours: 37.5

Location: Thornbury

Salary: Up to £22,500.00

Closing Date: 8th August 2022

Job Description:

Job Overview

Alexandra is the market leading provider of workwear in the UK with a 160 year history and Royal Warrant. The business is both enjoying and focused on further strong growth in both domestic and international markets. By joining Alexandra you will become part of Mi-Hub Ltd with our sister brands, Dimensions, Yaffy and Affinity.

The Sales Team Administrator position is responsible for managing sales administrative tasks your Sales team within the Alexandra business. The role is focussed on responding to a diverse range of customer sales queries, complaints and quotations over the telephone, by email or other forms of written communication. Duties also include supporting reception for 16 hours a week.

Based in Thornbury you will report into the Customer Support Manager and have accountability to your Head of Sales, Regional Sales Manager and your sales team.

As with all our Sales team you will be a brand ambassador and will develop strong working relationships with all areas of the Alexandra business and your customers.

Key Duties and Responsibilities

·Support Sales team with day to day customer account management.

·Resolution of customer order queries

·Help to support a customer focused environment.

·Docuware

·SME Leads inbox

·Any other duties that are reasonably requested

Knowledge, Skills and Experience Required

Essential

  • Excellent Microsoft Office skills and ability to work with complex systems
  • Highly organised with great attention to detail
  • Professional approach in presentation, communication and task completion
  • Understanding customer needs
  • Positive trusted relationships

Desired

  • Sales support experience in B2B environment
  • Influencing
  • Customer facing role(s)
  • Responsive to change in a growth orientated environment
  • Proactive approach to problem solving

Life Working at Mi Hub:

· We have a large, open plan office based in Castle Donington with plenty of amenities around us.

· We have a flexible working and agile working policy allowing you the ability to tweak your working day.

· We take huge pride in our CSR policy and our impact on the environment with multiple initiatives to minimise the impact on our planet.

· We take holidays really seriously and offer 25 days holiday plus Bank Holidays to be able to have that time doing whatever you love outside of work.

· We also support you on a day-to-day basis with access to an Employee Assistance Programme covering mental health, well-being, financial and legal support.

· We have a vibrant and busy social calendar driven by our desire to raise funds for local and national charities, supporting a number each year

· We also look after your loved ones with a 3x death in service life insurance scheme should the worst happen in your employment with us.

· We love celebrating long service and are proud to have member of our team celebrate their milestone anniversaries with us.

. Hybrid working available