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Account Manager

Posted: December 2018

Hours: 40 hours per week

Location: Castle Donington

Salary: Negotiable dependent upon experience

Closing Date: 27th March 2019

Job Description:

Role Summary

Working on the Dimensions brand you will oversee every aspect of the customer experience, managing both the business and the customer(s) to ensure agreements and contractual obligations are achieved whilst also meeting the commercial needs of the business.

Key Responsibilities

  • Test and understand the customer’s requirements and create a strategic plan to meet their needs
  • Create, update and implement the annual strategic account plan
  • Retain the customer’s business and grow it where possible as demonstrated in the strategic plan
  • Maintain information on a weekly basis in relationship to the position on Critical Path ensuring that the relevant people and departments complete all necessary action to meet the Critical Path at all stages
  • Build good customer relationships which are profitable and commercial with frequent and open communication
  • Build good internal relationships with all departments
  • Accurately monitor forecasts, stock levels, budgets and debtors
  • Manage obsolete product with both client and internal customers
  • Review information on weekly / monthly KPI’s for reporting to senior management inmorder to ensure they are up to date with account activities
  • Hold monthly and quarterly meetings with clients that are accurately documented and show development in line with strategic plans and goals
  • Utilise new IT technology and systems to constantly improve the quality of information and relationships with both internal and external customers
  • Initiate corrective actions in the event of non-conforming activities within the account, where appropriate raising nonconformance in line with ISO procedures
  • Ensure issues or decisions that will impact on the service agreed with the named customer or is likely to be costly are drawn to a director’s attention
  • Ensure any commercial change, price changes or discounts, or release of sensitive information is only undertaken with director approval

Qualifications, skills and abilities:

  • Proven track record of managing accounts as either an Account Manager or Account Executive role (min 2 years experience)
  • Good networking skills
  • Ability to work under pressure to strict targets and deadlines
  • Good business/commercial awareness
  • Strong competence in Microsoft Office suite
  • Good organisational skills
  • Ability to communicate effectively and influence people at all levels