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Sales Processing Administrator

Posted: September 2018

Hours: 37.5 per week

Location: Thornbury, Bristol

Salary: £16,500 per annum

Closing Date: 9th October 2018

Job Description:

Reporting to

Customer Service Team Leader. This role ensures that all orders are keyed quickly and accurately. It is also necessary to sometimes contact Customers to resolve order queries or ask for additional information. It is necessary to use Ebos to processes emblem orders, to use OL to key orders, and to use Customer portals to download orders.


• Process all orders (standard and Emblem) in a timely and accurate manner, to the correct account and according to agreed SLA’s

• Use of EBOS

• Order query resolution

• Use of Docuware as part of order keying process

• Any other duties which may be reasonably requested

Process Competencies

Planning & Delivery of Work

  • Deals with varied situations with limited guidance
  • Leads by example when spending money and managing business relationships and risks
  • Ensures appropriate levels of resources and capability are available to deliver to plan
  • Promotes and enforces appropriate business rules/values/objectives
  • Ensures policies are consistent with the principles and mechanisms of accountability

Decision Making

  • Tailors own work practices
  • Willing to take decisions within role
  • Shares appropriate and timely information with others
  • Gathers information from appropriate sources to make routine decisions

Analysis and Use of Information

  • Interprets methods used for gathering and summarising data
  • Recognises problems within their remit
  • Interprets basic written information
  • Attentive to detail
  • Follows guidelines to identify issues

People Competencies

Organisational Awareness

  • Takes responsibility for completing the job at hand
  • Complies with company policy and procedure
  • Can describe MWUK core values and objectives and how they relate to their
  • Knows how their job contributes to the success of the business
  • Understands and contributes to their managers/functions objectives

Communicating with Others

  • Actively listens to people
  • Speaks clearly and concisely
  • Can write in a way that is meaningful to the reader
  • Uses jargon free language

Working with others

  • Informs,consults and influences partners/stakeholders using a range of
  • Engages with relevant experts to gather and evaluate evidence
  • Shares and implements good practice with internal and external colleagues and
  • Works with senior partners/stakeholders

Customer Focus

  • Recognises customers and the need to deliver in line with expectations
  • Work as part of a team to meet customer delivery expectations
  • Responds quickly to meet the immediate and obvious needs of the customer