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Change Delivery Lead - Dimensions

Posted: February 2021

Hours: 40

Location: Castle Donington

Salary: Competitive salary

Closing Date: 26th February 2021

Job Description:

Mi Hub trades as Dimensions, Alexandra and Yaffy and makes up the UK’s largest supplier of corporate clothing solutions for all business sectors and industries whether from our renowned off-the-shelf catalogue range, made-to-order products or a fully bespoke service.

Our Dimensions Business Unit provides a managed service on workwear for a number of large corporate customers. The managed service can be everything from design of a bespoke uniform for their employees all the way through to shipping uniforms to end wearers and storing stock for customers. Dimensions has a c.60% market share of the corporate workwear business, and it’s focus is on retaining and organically growing the market share.

We are looking for a Change Delivery Lead to provide Change Delivery expertise (combination of Business Analysis, Process Improvement and Project management skills) to drive delivery of change and transformation initiatives for the Mi-Hub Group, with particular focus on our Dimensions Business Unit based in Castle Donington.

A Tailor-Made opportunity

This is a hybrid role. We are looking for an all-rounder who can roll their sleeves up to shape, plan and drive the necessary change. The role will be a mix of assessing current thinking, mapping processes & customer journeys, identifying the root cause problems, challenging data, setting improvement priorities, building clear delivery
plans, managing, driving and reporting progress, and working with the business to land & embed the change and ensure we deliver the required channel shift
and benefits.

Experience of designing new operating models, transforming a customer operation, delivering customer journey improvements, and delivering a digital channel shift would be of real interest.

On behalf of the Business Transformation Office, you will lead the delivery of a programme of work. This initiative will require you to:

  • Work with the IT team to build changes and developments into the e-commerce platform
  • Work with the Customer Services team to ensure a proactive and positive CX and engagement with end wearers
  • Work with the commercial teams to ensure alignment with customer contracts and B2B customer expectations
  • Process mapping and process improvement
  • Programme scoping, mobilisation, delivery
  • Driving individuals and teams to deliver

Ideal Fit

  • We are looking for someone with a significant background of Project Management, Change Leadership, Customer Journey Improvement, Business Analysis, Business Readiness & Business Change.
  • You must be hands on, have pace & energy, and be good working with people at all levels.
  • You will have an understanding of supply chain and logistics.
  • Excellent customer-facing skills.
  • You will be based within commutable distance of our Castle Donington office; whilst we are all working from home currently, we look forward to the day we can all be back in the office – at least some of the week.

We would be looking for you to join us on a 12 month contract but depending on the future development of this project and/or other business initiative, there may be the opportunity for a permanent contract.

How we measure up?

As part of our continuing drive to put the customer at the heart of everything we do and to build a better working environment for our teams, within our modern, open plan offices, we have created collaborative working spaces and informal meeting zones.

With a continually evolving Corporate Responsibility policy and links to local and national charities, we take a positive approach to supporting those around us through a programme of events organised by our very active social committee.

Your introduction to us starts with a role-specific induction programme following continual support from our in-house learning and development function so that you can make full use of our training courses, L&D library and interactive e-learning platform.

Benefits to Suit You

As part of our team, we hope you will discover that the pursuit of excellence is a rewarding aspect of your career with us. We recognise your individual contribution and offer you the following benefits:

  • ​A competitive salary
  • 25 days holiday entitlement
  • Salary sacrifice pension scheme
  • Agile Working Policy
  • Employee assistance programme
  • Healthcare scheme options
  • Life assurance
  • Long service award scheme
  • Individual subscription to a relevant professional organisations
  • Cycle to work scheme
  • Onsite free car parking
  • Onsite breakout space, free tea and coffee and small kitchen areas on each floor.