Behind the Seams
with Sam
Customer Services Co-Ordinator
Since joining Dimensions in 2007, Sam has built a wealth of experience supporting customers, colleagues and major uniform rollouts. With a friendly, people-first approach, she enjoys helping customers find solutions, sharing her knowledge and supporting others to succeed.
Today, as a Silver Coordinator, Sam combines her customer expertise with a passion for training and mentoring, helping both customers and colleagues get the support they need.
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joined Dimensions
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rollouts supported as key Customer Services contact
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customer accounts supported
We sat down for a chat about Sam's role, what motivates her, and a few fun facts along the way.
Sam supported measuring and sizing events across four different sites, working directly with wearers and helping ensure they received the right fit and a positive experience from the start
She achieved her Leadership in Running Fitness coach for Derby Joggers, helping people achieve their Couch to 5K goals and is approaching an impressive milestone of 250 parkruns!
A Pokémon water bottle, reflecting a family hobby that's loved by everyone at home
Hand cream, an everyday desk essential that's always within easy reach
Plenty of browser tabs open at once, helping Sam keep track of multiple customer queries and tasks
A well-stocked snack drawer, providing fuel for busy days and problem-solving moments
A trusty notepad for capturing reminders, to-do lists and anything else that helps keep things organised
A desk fan that's almost always switched on
Temporary Customer Services Administrator
Sam first joined Dimensions as a temporary member of the Customer Services team, supporting customers with manual order processing. What began as a three-month role quickly became the start of a long and rewarding career.
📞 2006 - 2007
Customer Services Co-Ordinator
As a Customer Services Coordinator, Sam supported a wide range of customer accounts, handling everything from orders and returns to emails and phone enquiries. She became a trusted point of contact for customers and played a key role in supporting at least 10 major uniform rollouts, helping connect Customer Services and Account Management teams.
👩💻 2007 - 2021
Silver (Senior) Customer Services Co-Ordinator
Today, as a Silver Coordinator, Sam combines her extensive experience with a passion for helping others. From training new starters and supporting colleagues to acting as an escalation point for customer queries, she plays an important role in the team. She has also been a key contact on major projects, including a large airline rollout, and enjoys helping others build their confidence and skills.
🩶 2007 - 2021
What Sam's colleagues really think...
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"Patient
Enthusiastic
Helpful"Jess
Customer Support Team Leader -
"Kind
Knowledgable
Helpful"Caroline
Customer Services Co-ordinator -
"Helpful
Genuine
Kind"Tina
Customer Services Co-ordinator -
"Kind
Team player
Brilliant"Esme
Customer Services Co-ordinator -
"Caring
Supportive
Patient"Maria
Customer Services Co-ordinator -
"Positive
Helpful
Friendly"John
Customer Services Co-ordinator